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Safety and Security
On of OST’s trained and trusted tour directors that are highly experienced with leading student tours. The tour director works closely with the group leader to help ensure safety and quality control throughout the trip.
To ensure your child is properly monitored, OST recommends a safe ratio of adults to
students on each tour. The group leader carefully assigns the chaperones. Please contact the group leader with any questions or concerns you may have about chaperones.
Prior to the scheduled date of departure, your tour manager will provide your
Group Leader with two cell phone numbers: one for the Tour Director who will be
traveling with your group and the other for your tour manager at OST's home
office. Both of these numbers can be reached 24 hours a day during the tour.
Refunds & Cancellations
All cancellations and requests for refunds must be addressed in writing and mailed to Our Story Tours, PO BOX 423, Allen, TX 75013 . Please include the your name, students name, Tour ID number, name of the school/organization, and complete mailing address. The refund process takes approximately four to six weeks. Please note that all private group tour prices are based strictly on a minimum quoted number of participants. If a cancellation causes your groups total number of participants to fall below that minimum, the price of the tour for the remaining students is subject to increase. For this reason, all cancellations are subject to approval by your school/group leader.
Please refer to our standard terms & conditions and booking conditions to review
our refund policy.
Group leaders have the option of making group payments or having the group’s participants make payments individually online. If the group payment option is selected, participants will submit payment to the school or group leader via check. If the online payment option is selected, participants will register and pay in the registration section of our website.
Participants will have the option of paying the total tour cost in advance, or making series of payments based on a payment plan. OST works together with the group leader to determine payment dates that work well for your group and fit within our timelines.
OST works together with the group leader to determine the payment dates for each tour. The final balance for all tour in North America is due no later than 30 prior to the scheduled date of departure; for international tours, final payment is due no later than 45 days prior to departure.
About the trip
For tours in North America, there will be 4 students assigned to a room and 2 adults assigned to a room. For international tours, there will be 3 students assigned to a room and 2 adults per room. Group leaders can request in advance to have fewer students and/or adults assigned per room, which may increase the cost of the tour. Students will share rooms other participants of the same gender and will be assigned by the group leader.
While tour inclusions vary a bit based the selected package level, trips are generally all inclusive. Despite the tour option, there are a few thing that cannot be included such as airline baggage fees, wireless internet access, and supplemental travel insurance. Also, OST does not include breakfast on the first day of touring or dinner on the last.
Unfortunately, you will not be able to use points / mile because our tours are pre-negotiated packages at discounted
Recommended clothing and other items will vary based on the travel destination and season. OST will provide a list of suggested items that are often overlooked weeks prior to your trip.
While we typically do not recommend parents attending the tours with students unless they are participating as chaperones, the group leaders make the final decision on this. There may be additional costs for parent travelers.
We recommend students bring $10 per day for lunch (unless the platinum package is selected). Money for souvenirs and/or shopping should be provided at parents discretion, but is not required.